Hi Decca. Mentors don't deal with the tickets you send in to support. Support admins do. I have heard from players talking in skype and posting in forms that often responses take 9 or more days. But I don't think there is a set time. Try posting in city pub if you have a question you think someone might help with or comment usefully on.
Forming grammatically correct sentences is for the normal individual the prerequisite for any submission to social laws. No one is suppose to be ignorant of grammaticality; those who are belong in special institutions. The unity of language is fundamentally political.