Game Master Forum Guidelines say: We will try to address your issues as soon as possible during work days in European GMT +0100 time zone.
Please be patient. Every post in that forum will be answered within 24 hours during the week. We looking into your issue and will come back to you as soon as possible.
PR and our technical support are two different departments. They get the same attention. I can understand your frustration but please give us the time to check your issue first to give you the best and helpful answer.
Sir Yvil, patience never gets rewarded in this game, there is no excuse for making the game unplayable for so many people for so long. Do you realise how many new players will say sod this?